Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you register for an account, purchase a service, or communicate with us. This may include:

• Name and contact information (email address).
• Billing information (payment method details are processed securely by our payment providers and not stored on our servers).
• Account credentials (username and encrypted password).
• Server configuration and usage data.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our hosting services.
• Process transactions and send related information, including confirmations and invoices.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.

3. Data Sharing

We do not sell your personal information to third parties. We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, fraud prevention).

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

5. Cookies

We use cookies to improve your experience on our website. Cookies are small data files stored on your hard drive or in your device memory that help us to see which areas and features of our services are popular and count visits.

6. Your Rights

You have the right to request access to the personal information we hold about you. You may also request that we correct or delete your personal information, subject to certain legal obligations.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@donknet.co.uk.